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How to Build Customer-Centric Teams [Free]
How do customers rate your team?

With 70% of customers basing purchasing decisions on how they feel they are being treated by a brand (McKinsey), customer-centricity is clearly important for businesses. In today's competitive world, only the best experiences and interactions stand out.

Managers report lost customers, poor employee performance, churn, productivity issues and poor understanding of customer needs as the key challenges they are trying to overcome by cultivating customer-centric teams.

Join Anand Rego and Eric Lutley as they spend an hour workshopping the best tools for true customer-centricity in 2021.

In this webinar you will learn:
- To identify the common pitfalls that impede a team’s ability to be customer-centric
- To adopt customer-centric tools for immediate implementation
- How top companies drive customer-centric change inside their teams

May 4, 2021 11:00 AM in Canberra, Melbourne, Sydney

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Academy Xi.